Privacy Policy

Bizfella Privacy Policy

Last updated 17th May 2018

We wrote this policy to help you understand what information we collect, how we use it, and what choices you
have.  We have designed our services with your privacy in mind, and in compliance with the Data Protection
Act 2018 and the General Data Protection Regulations 2016 (GDPR).  This policy and our Terms and Conditions
together govern the general practices of our website and services. We are registered by the Information
Commissioners Office Ref: ZA107869.

You have the Right to Object to the use of your data at any time.  To do, so please contact us at and provide your full name,
email address, date of birth and full address.

Collection of Information

We may collect information in three ways:

1)     When you enter your data when using our credit broking service.

If you choose to use our loan matching services, you must provide your personal data in order for our lending
partners to determine if they wish to extend an offer of credit to you.   The information that may be
collected includes your name, requested loan amount, date of birth, address, telephone number(s), email address,
residential status, employment information, payment schedule, monthly net income, and banking information.

2)     Through your visit and use of our website, even if you do not register for our

We may collect technical information, including technical information that may be considered personal data, such
as your IP address, Internet Service Provider, browser, operating system, location, referral/exit pages,
date/time stamp, and click number.  This information is used in the aggregate to analyse trends, administer
our website, track movement, and understand consumer behavior generally.

3)     When you email or otherwise contact us.

You are solely responsible for the accuracy of the information you provide us, and we will consider such
information accurate and truthful.  Any use of our website and services is entirely voluntary, and you are
not required to provide any information unless you choose to do so.  You will not be able to use our
services if you have not provided information that we require to introduce you to a lender.

Use of Cookies

We use cookies to enhance your user experience.  Cookies are a feature of your browser software.  If
enabled, we may write cookies that store small amounts of data on your computer or mobile device about your
visit to any of the pages of our website.  Cookies assist us in tracking which features appeal most to you
and what content you view or may have viewed on past visits.  When you visit our website again, cookies
enable us to customise the website’s content according to your preferences.  We may use cookies to track
the number of return visits, accumulate and report aggregate or statistical information on website usage, and
deliver specific content to you based on your past viewing history.

Our website also uses session cookies, which are not permanently stored on your computer or device.  When
you register for our services, a large amount of data is transferred through each step of the process.
Session cookies enable us to keep track of this data until your registration is complete, and they expire after
a period of inactivity or when you close your browser.

You have the ability to accept, decline, or remove cookies at any time by modifying your browser settings.
Please note that declining or removing cookies may hinder the website’s performance or our services.  We
have no control over third-party cookies technology.  For more information about cookies, please visit

Use & Sharing of Information

Any personal data you provide to us is controlled by us and the third-party lending partners to which we
introduce you.  We typically handle and store your information in the UK, EU, or European Economic Area
(“EEA”).  We may outsource the processing of your personal data to third-party vendors located in a country
outside the EEA, in which case we use the Standard Contractual Model Clauses approved by the European Commission
to ensure an adequate level of protection of your rights and freedoms in relation to the processing of your
personal data.

You are authorising us to use any information you submit and/or that is collected by and through your access to
and use of our website and services to assist you in your loan inquiry.  To that end, you expressly
authorise us to share your information with third-party lenders and brokers. With your consent, you expressly
authorise such lenders and brokers to contact you via telephone and mobile device (including by automated
dialing and/or pre-recorded or artificial voice) at the number(s) you have provided (notwithstanding that your
number(s) may be listed on a Telephone Preference Service registry, suppression list, or the like), post,
electronic mail (SMS and email), or fax to assist you with your loan inquiry.  Note that should you not
consent, such lenders and brokers may not be able to assist you with your inquiry. You accept that the
information you submitted is accurate and truthful, and will hold us harmless for any liability resulting from
your entering of false or inaccurate information.

You acknowledge that it is the lender’s obligation and duty to disclose the information relating to a loan
agreement before such agreement is reached.  You accept that though the information you submit to us could
be an integral part of your agreement with the lender, your acceptance of this Policy does not constitute an
assessment of your creditworthiness as dictated by the law, nor a lending agreement, as this may solely be
offered to you by the lender of your choice, further to your being contacted, assessed, and approved to that
effect by the lender outside of the relationship between you and us.

By entering your information and data, you authorise us to share your information: (a) where required by law,
warrant, subpoena, or legal process or required by a court of competent jurisdiction, governmental authority, or
quasi-governmental authority; (b) in the event of our insolvency, or if we are sold or acquired; (c) where you
are in violation of this privacy policy or the Terms & Conditions of Use; (d) to prevent, address, or remedy
fraud, security, or technical issues, which necessarily may include, without limitation, the exchange of such
information with trusted third parties for fraud prevention purposes; (e) to improve the design and content of
our website; or (f) where we determine such disclosure is necessary to protect our rights and/or the rights of a
third part, or to shield ourselves from liability of any kind.

Lenders and Credit Brokers will retain the information from your application for ongoing crime prevention and
fraud, and they may also use the information to update their existing database.

If you opt in, this information will be used to share with you offers, promotions, or information about
additional products or services in which you may be interested, including unsecured loans, payday loans, credit
cards, credit repair services, car loans, home improvements, dating, gaming, and other types of services.

Third-Party Marketing

You may expressly consent to receiving related and non-related offers and promotions (payday loans, unsecured
loans, homeowner loans, car loans, credit reports, car insurance, home insurance, dating, prize draws and
competitions) by telephone, post, and electronic mail (email and SMS) from us and our trusted joint marketers
and service providers, notwithstanding that your contact information may be listed on the Telephone Preference
Service or suppression list.  If you opt-in for third-party campaigns, you also expressly consent to
receiving SMS-based offers and promotions from us and our trusted joint marketers and service provides with the
understanding that, based on your individual carrier and plan, message and data rates may apply.  You
warrant that you are eighteen (18) years of age or older, that you own or are authorised to use the mobile
device to which the SMS-based offers and promotions will be sent, and that you are authorised to approve any
applicable charges.

Should you no longer wish to receive related and non-related offers and promotions from us or our trusted joint
marketers and services providers, you can go to our Opt-out page
and complete your details or email
with your full name, email address and mobile number.  Alternatively, if you have received an SMS message
from us, follow the instructions in the message itself.

You may continue to receive offers and promotions by telephone, post, and electronic mail (email and SMS) from
third parties with which you are separately subscribed.  We are not responsible for stopping all unwanted
communications from sources beyond our control.


Security of Information

We employ a series of physical and electronic measures and procedures to safeguard the security and integrity of
your information from unauthorized access, use, destruction, or disclosure – both online and offline.  For
example, we have managerial security measures in place wherein access to and use of your personal data is
limited.  As for technical security measures, we secure data transmissions with Secure Socket Layer (SSL)
encryption software, limit access to data storage with robust password protection, and store data on secure
servers and computers.

Please note that while we take all reasonable precautions to protect your data, no data storage or transmission
security is guaranteed.  We cannot and do not represent, warrant, or guarantee the complete security of any
data storage or transmission.  You understand and expressly agree that your access to and use of our
website and services is done at your own risk.

In the event of any known data security breach with respect to your personal data, we will notify you and
relevant authorities as may be required by applicable law.  Be advised that notice to you may be delayed to
address the needs of law enforcement, to determine the scope of the breach and/or to employ certain remedial

We retain your data for only as long as is reasonably necessary in order to carry out our services, so long as
you or applicable law permit.  When we no longer need access to your data, including for statistical
purposes, we will destroy your data.

Your Rights

Access to Your Personal Information

We retain the information collected by and through your access to and use of our website and services as needed
to perform our services, to comply with legal obligations, to resolve disputes, and to enforce agreements.
Under the Data Protection Act and GDPR, you have the right to access your personal data (subject to certain
exemptions).  If you wish to find out what information, if any, we hold or are processing that relates to
you, please complete a Subject Access Request Form.  The Form may be provided to you upon request.
While we will not normally charge a fee for a request, we reserve the right to charge a reasonable fee based on
our administrative costs to comply with your request if your request is manifestly unfounded or you make
excessive requests. We may ask you to verify your identity. If you would like a copy of some or all of such
information, or if you wish to correct inaccurate or incomplete information, or delete the same, please submit
your request to us via post to Bizfella Ltd, Metropolitan House, Station Road, Cheadle Hulme, Cheadle,
Cheshire SK8 7AZ or email
to  We will respond to
your request within one month.

Right to Complain

Comments, questions, complaints, or concerns about this Privacy Policy or our privacy practices may be directed
to us in several ways:

Post: Bizfella Ltd, Metropolitan House, Station Road, Cheadle Hulme, Cheadle, Cheshire SK8 7AZ


You have the right to lodge a complaint with the Information Commissioner, the supervisory authority that
regulates compliance with data protection laws and regulations:

Helpline: 0303 123 1113

Complaints Policy

Third-Party Links

Our website may contain links to third-party websites.  You expressly agree we are not responsible for the
privacy policies and practices of such third-party websites, and this Privacy Policy does not apply to your
access to and use of such sites.  This Privacy Policy applies solely to information collected by us, even
where we may frame another websites within our own.  Please exercise care when following third-party links
away from our website and read the privacy policies of any such site that collects information from you.
We are not liable for your access to and use of such third-party websites, and your access to and use of such
sites are done at your own risk.

Children’s Privacy

Our website intended for general audiences, and is not specifically designed or targeted to children.  You
must be eighteen (18) years of age or older to register for our services.  Children under the age of
eighteen (18) are strictly forbidden from registering for our services.  We do not knowingly collect, use,
or share any information of children under the age of eighteen (18), and if we become aware that we have
inadvertently collected such information, we will take reasonable efforts to delete it from our records.
Because we do not knowingly collect such information, we have no information regarding its use or disclosure to third parties.

Online Dispute Resolution (ODR)

You also can submit your complaint through the European Commission Online Dispute Resolution platform. Complaints submitted to the platform will be dealt with by approved alternative dispute resolution (ADR) providers such as the Financial Ombudsman Service.
The European Commission Online Dispute Resolution platform for complaints can be found here:


We may modify this Privacy Policy or any additional terms that apply to our website or services at any time, with
immediate effect.  We will post notice of such changes in a clear and conspicuous manner to this Privacy
Policy, our homepage, or any other place we deem appropriate.  If you do not agree to any such
modifications, do not use our website or services.